Emergency and critical care

After Hours Emergency

We know how stressful it feels when your pet seems unwell, and unfortunately it sometimes happens after hours, on weekends, or right when the clinic is closed. That’s why we’ve partnered with VetChat, giving you access to highly skilled Australian‑registered vets 24/7, right from your phone.

And the best part? It’s as simple as calling our usual clinic number. If we’re closed, your call will automatically be redirected to VetChat so you can speak with a qualified Australian vet straight away. We chose VetChat for their outstanding reputation and their commitment to employing only highly skilled, Australia‑based veterinarians. It means you can feel confident that the advice you receive is safe, professional, and reliable.
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What VetChat Offers:
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Chat anytime - day or night - for just $59 per consultation. It’s perfect for:

- Fast answers when you’re worried
- Knowing whether an emergency visit is truly needed
- Support from home until you can come in to see us
- Peace of mind knowing your advice comes from registered Australian vets

‍Even More Peace of Mind - VetChat Plus:
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For families who like full coverage, VetChat Plus ($259/year) includes:

- Unlimited 24/7 access to Australian vets
- Up to $10,000/year cover for emergencies such as snake bites, ticks, poisoning, car accidents, and swallowed objects
- Coverage for up to five pets
- Cancel anytime