762 Hampton St, Brighton, 3186
Vet Support 24/7
book now03 9592 9811SHOP ONLINE

New Clients

Meet our team, understand what to expect, and find everything you need to feel confident and prepared for your pet’s care.

What to Expect

Your first visit, made calm and clear, because great care starts with understanding.

Our purpose is simple
To help you give your pet their best life.
That starts with a first appointment designed for clarity, comfort, and confidence.

Your First Visit Made Easy

Your initial consultation allows for an extended visit (30min), giving your vet time to:

• Understand your pet’s history, lifestyle, and any concerns

• Perform a gentle, nose-to-tail health check

• Explain findings and treatment options in plain language

• Outline a tailored care plan that suits your pet and you

Before you visit

• Complete your New Client Registration Form online

• Share any previous vet records (we can request these for you)

• Bring your pet’s medications and any questions you have

During your visit

• Calm, low-stress handling in a friendly, light-filled space

• Cat-friendly touches to reduce anxiety for our feline friends

• Clear communication at every step, with questions encouraged

On your way out & after your visit

• If your pet needs a revisit, we’ll book that before you leave

• Any future care comes with an itemised estimate, so there are no surprises

• You will receive a short questionnaire to give you an opportunity to let us know if we met your expectations

• If your pet was unwell, you may receive a follow-up call or SMS from one of our team

• If your pet is well, we’ll simply send timely reminders for preventative care

• Keep an eye out for our educational newsletter sent to your inbox monthly

• For Puppies and kittens we send four educational emails across their first year – to help you know what to look out for and that you are on the right track.

• From age 1 onward, you’ll receive a yearly species and age specific health information email

Meet Our Care Team

Behind every great experience is a team that works together. At MBV, you’re supported by reception, nurses, and vets working in sync every day. You’ll see familiar faces who know your pet’s quirks and what helps them feel safe.

Pricing & Payment

At Middle Brighton we are clear, fair, and transparent - because trust includes talking about fees.

Consulations (New Client)  
$105 for a 30 minutes visit (+$5 on a Saturday).

Vaccinations and Consultation  

Core plus lifestyle options - from $145 to $200 depending on species and number of diseases covered.

Desexing
Dog and cat packages: All our desexing includes a blood test to check vital organs, fluids to help for speedy recovery, as well as pain relief during and after the procedure. Prices vary between species and sex from $350 for cats to $950 for large breed dogs. Lap Spey (Keyhole desexing) is also offered, with prices from $1,350 to $1,550.

Dental Care  
Scale & polish, extractions. We offer the full range of dental procedures from routine scale and polish to root canals and other advanced techniques. Prices start from $800 including a full mouth dental xray to give us a comprehensive understanding of your pets mouth.

Other Information
Terms: Payments are simply made upon the completion of your visit

Payment Options: Cash, Visa/Mastercard, EFTPOS, or VetPay

Insurance Support: We assist with claims and offer on the spot GapOnly approvals.

Bookings & After Hours

Small dog with vet

Book Online at a time that suits you.

Call Us on 9592 9811 for guidance or urgent needs

Emergencies & After-Hours Support
We know emergencies don’t keep office hours. That’s why we partner with an VetChat – an Australian vet-manned triage service for after-hours calls.

How It Works
Call our usual number after hours and you'll be connected to a qualified vet. They'll assess your pet's situation via a telehealth appointment and advise whether immediate care is needed (they’ll recommend the nearest emergency centre), or It’s safe to wait until we open (and help book your appointment with us).

Why We Offer This
• Expert reassurance when you need it most
• Affordable peace of mind at a small fee for professional advice - paid to VetChat
• Avoid unnecessary emergency costs and stress

What Does it Cost?
With VetChat, you can access registered Australian vets via video or chat 24/7, with consultations at just $59.

If you want even more coverage, you can get VetChat Plus for $259/year which give you unlimited 24/7 vet access.

FAQ

I’m a new client — what should I bring to my first visit?

Please bring any previous veterinary records if available, and your pet’s vaccination history. If your pet is on medication, bring the packaging or dosage details. If possible if you can also come a few minutes early that will give us time to complete your registration and transfer all the necessary information

Can I transfer my pet’s records from another vet?

Yes, simply let us know the name of your previous vet, and we’ll contact them to request your pet’s medical history.

What payment methods do you accept?

We accept EFTPOS, Visa, Mastercard, and cash. Full payment is required at the time of your appointment or pet’s discharge from the hospital

Do you offer payment plans or vet pay options?

While we do not offer in-house payment plans, we can assist with a VetPay payment plan, insurance claims or we can provide itemised invoices for third-party payment providers if needed.

Can I get a cost estimate before my pet’s appointment?

Absolutely. Please give us a call and we’ll be happy to provide an estimate based on the treatment or service your pet may require.

What are your opening hours?

Middle Brighton Vet is open Monday to Friday from 8am to 7pm and Saturdays from 8am to 2pm. We are closed on Sundays and public holidays.

Do I need to book an appointment, or can I walk in?

We recommend booking an appointment to ensure your pet is seen promptly. Walk-ins are accepted for emergencies, but an extra fee may apply depending on availability

Can I book an appointment online?

Yes, you can book online via our Client Hub or clicking the Book an Appointment button on the top of the page. It’s quick and convenient.

Do you offer after-hours or emergency services?

We do not offer after-hours services, but in an emergency, we recommend contacting the Animal Emergency Centre in Moorabbin or another nearby emergency vet hospital.

What services do you offer at Middle Brighton Vet?

We provide a full range of veterinary services including:
- Health checks
- Vaccinations
- Surgery (soft tissue and orthopaedic)
- Pathology
- Imaging (X-rays, ultrasound, and endoscope)
- Dentistry
- Full in-house diagnostic blood work
- Behavioural support
Click the service tab above to read more about the range of services we provide

Do you offer puppy preschool or behavioural training?

Yes, we offer Puppy Preschool in partnership with Dream Dogz. It’s a fantastic way to support early socialisation and build confidence in young dogs.

Can I get vaccinations or microchipping for my pet?

Yes, we provide all routine vaccinations and microchipping services for both cats and dogs.

Do you offer dental checks and teeth cleaning?

Yes, dental health is a key part of our veterinary care. Dr. Pey Pey holds ANZCVS Memberships in Small Animal Dentistry and Oral Surgery. We also offer dental checks, teeth cleaning, and surgical dental procedures when needed.

How can I access my pet’s medical records?

You can request your pet’s records through our Pet Portal or you can request your information via the contact us link. We can email or print and post them for you

Can I get a repeat prescription for my pet’s medication?

Yes, but pets must be assessed regularly to ensure the prescription is still suitable. Please contact us in advance to arrange a refill.

Do you offer home delivery for food or medication?

At this stage, we do not offer home delivery, but orders can be prepared in advance for quick collection. Or visit our Shop section to use our Online retail partners PetPA.