Keeping you & your pet safe with COVID-19 

We are doing our utmost to keep everyone safe – ourselves, our clients and the wider community whist we continue to care for pets.
As a consequence, we have adjusted how the clinic functions. These include:

• All communication is via the telephone, 9592 9811 or email enquiries@middlebrightonvet.com.au
  All visits are by appointment only – house calls only under exceptional circumstances
• We have temporarily suspended our online booking service and Puppy Preschool
• We will continue to be contactless as much as possible
  Examinations are conducted in the clinic – a staff member will collect & return your pet
• Extended consult times
• Increased Hygiene practices and social distancing at all times – Mandatory wearing of face masks – staff and clients

So what does our consultation process look like with COVID – 19?

• Call the clinic to make an appointment – we have temporarily suspended online booking service, AND
• Call the clinic when you arrive
• The vet will either speak to you then or call you back shortly to discuss your concerns
• We will collect your pet
• The vet will conduct the examination – still with lots of treats and then contact you regarding the findings and the recommended treatment plan and associated costs.
• A nurse, or in some situations the vet will return your pet to you with medication if indicated. If there is an extended conversation please observed Social distancing requirements and ensure that your mask is worn appropriately (covering mouth and nose)
• Payment is via tap, over the telephone or BSB transfer of funds

So how do I organise food and medications for my pet?

• Phone or email in your request
• We will call you when the items have been invoiced to arrange payment and time of collection
• Call when you arrive at the clinic & we will place the items outside on the collection site outside the clinic
  If we have to order in the product then we will send you a text message.

We understand that these are challenging times for all, and we endeavour to ensure that clinic visits remain as stress free as possible for all concerned.

Our team is here to help you and your pet and will assist where ever we can.

• We ask that if you have:
• Symptoms or signs consistent with COVID-19
• Come into contact with someone with COVID-19
• Had a flight within the past 2 weeks
• A chronic illness
• A suppressed immune system

Please DO NOT COME TO THE CLINIC – call us on 95929811 or email us enquiries@middlebrightontonvet.com.au

We will make alternative arrangements.

Thank you for your understanding and cooperation!

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