July Clinic News

Thank You for Your Feedback on Our 2025 Client Satisfaction Survey

A huge thank you to the 166 clients who completed our 2025 Client Satisfaction Survey. Your feedback is invaluable as it helps us understand what we’re doing well and where we can continue to grow to give you and your pets the very best care.‍

What You Loved‍

63.9% of you loved our new logo, with many appreciating its fun, colourful and inclusive feel.
74.7% said booking is very easy, with over half preferring to book by phone for that personal touch.
84.3% found the clinic completely comfortable, describing it as clean, welcoming and stress-free.
78.3% felt warmly welcomed by our front desk team, and 72.3% said we listen to your concerns extremely well.
81.3% said you leave feeling fully informed about your pet’s care.‍

Top 3 words used to describe us?

Caring, Professional, Friendly.

What You Told Us

You shared that consistency in seeing the same vet really matters to you. You also value clear communication, transparency in pricing, and compassionate, holistic care. Some of you raised the need for more rabbit-savvy vets and better continuity following surgery.

We’re proud of the positive feedback but we’re also committed to improving in the areas that are important to you.

Here’s What We’re Doing‍

Continuity of Care: We’ve updated our booking process so you can request to see the same vet more easily. Our new website will include a Meet the Team page with each vet’s regular schedule to help you plan.
Transparency and Choice: We’ve partnered with an online retail provider through our website so you can access products at competitive prices. We’re also working on publishing pricing for common services so you can plan ahead with confidence.

We’ll be running the survey again next year and would love for you to be involved if you missed out this time.

Thank you again to everyone who shared their voice. Your feedback truly helps shape everything we do at Middle Brighton Vet.