Frequently Asked Questions
I’m a new client — what should I bring to my first visit?
Please bring any previous veterinary records if available, and your pet’s vaccination history. If your pet is on medication, bring the packaging or dosage details. If possible if you can also come a few minutes early that will give us time to complete your registration and transfer all the necessary information
Can I transfer my pet’s records from another vet?
Yes, simply let us know the name of your previous vet, and we’ll contact them to request your pet’s medical history.
What payment methods do you accept?
We accept EFTPOS, Visa, Mastercard, and cash. Full payment is required at the time of your appointment or pet’s discharge from the hospital
Do you offer payment plans or vet pay options?
While we do not offer in-house payment plans, we can assist with a VetPay payment plan, insurance claims or we can provide itemised invoices for third-party payment providers if needed.
Can I get a cost estimate before my pet’s appointment?
Absolutely. Please give us a call and we’ll be happy to provide an estimate based on the treatment or service your pet may require.
What are your opening hours?
Middle Brighton Vet is open Monday to Friday from 8am to 7pm and Saturdays from 8am to 2pm. We are closed on Sundays and public holidays.
Do I need to book an appointment, or can I walk in?
We recommend booking an appointment to ensure your pet is seen promptly. Walk-ins are accepted for emergencies, but an extra fee may apply depending on availability
Can I book an appointment online?
Yes, you can book online via our Client Hub or clicking the Book an Appointment button on the top of the page. It’s quick and convenient.
Do you offer after-hours or emergency services?
We do not offer after-hours services, but in an emergency, we recommend contacting the Animal Emergency Centre in Moorabbin or another nearby emergency vet hospital.
What services do you offer at Middle Brighton Vet?
We provide a full range of veterinary services including:
- Health checks
- Vaccinations
- Surgery (soft tissue and orthopaedic)
- Pathology
- Imaging (X-rays, ultrasound, and endoscope)
- Dentistry
- Full in-house diagnostic blood work
- Behavioural support
Click the service tab above to read more about the range of services we provide
Do you offer puppy preschool or behavioural training?
Yes, we offer Puppy Preschool in partnership with Dream Dogz. It’s a fantastic way to support early socialisation and build confidence in young dogs.
Can I get vaccinations or microchipping for my pet?
Yes, we provide all routine vaccinations and microchipping services for both cats and dogs.
Do you offer dental checks and teeth cleaning?
Yes, dental health is a key part of our veterinary care. Dr. Pey Pey holds ANZCVS Memberships in Small Animal Dentistry and Oral Surgery. We also offer dental checks, teeth cleaning, and surgical dental procedures when needed.
How can I access my pet’s medical records?
You can request your pet’s records through our Pet Portal or you can request your information via the contact us link. We can email or print and post them for you
Can I get a repeat prescription for my pet’s medication?
Yes, but pets must be assessed regularly to ensure the prescription is still suitable. Please contact us in advance to arrange a refill.
Do you offer home delivery for food or medication?
At this stage, we do not offer home delivery, but orders can be prepared in advance for quick collection. Or visit our Shop section to use our Online retail partners PetPA.
Have a pet emergency?
Melbourne is fortunate to have several dedicated Emergency Centres that are able to deal with emergencies and critical care when our clinic may be closed and your pet requires urgent attention.
